FAQs Concerning Move iQ

Registration

Site content

Service providers

Newsletters

Television

Report a problem

Registration

How do I register on Move iQ?
Click ‘Login’ in the top of the screen,  a pop-up box will appear and at the bottom is a "register here" link. Click on the link and register with your email address and password of your choice. Have a look at our website terms of use before checking the box that you’ve done so. Click the 'Register' button and you’re all set.

I forgot 'My Move iQ' log in details. What should I do?
To log in you need the email address you registered with and your password. If you can't remember your password, you can choose a new password. Click 'Login' in the top right-hand corner of the screen. The log in box will then appear and underneath the password box you will see the 'Forgot password?' link. Once you click on the link, you will be prompted to enter your registered email address. You will then receive an email from us that includes how to reset your password.

Tip: Your computer can remember your email and password and should login automatically for you.

Move iQ uses cookies to assign a unique identifier to your computer. Cookies are files that your Web browser places on your computer's hard drive. Move iQ creates and uses cookie files to track your clicks as you go through the Move iQ website. Cookies can also be used to help to save and retrieve passwords used on Move iQ and information on preferences, saving you from having to re-enter this information upon every visit your website. Move iQ cannot and does not use cookies to access personal information about you from your computer unless you knowingly and willingly provided such information. You can read more about how we use cookies here and our privacy policy can be found here.

How do I update my preferences or change my contact details?
Click 'Login' in the top right-hand corner of the screen. The log in box will then appear. Log in using either your email address and password or, if you logged in using another service, click on the relevant button.

Once logged in the icon in the top tight hand corner of the screen will appear confirming you are logged in. From here select 'My Move iQ' from the drop down menu.

From your 'My Move iQ' profile page select ‘Settings’ from the left-hand side menu. Click on the edit button, update your details and remember to save by clicking on ‘save’ to the top right of the setting section.

Why can’t I update my email address in My Move iQ?
Your email address is your unique identifier when you register for your ‘My Move iQ’ and is used to manage your communication preferences with us. In the event you want to change your email address on your ‘My Move iQ’ please email us from your exiting email address, so we can verify you, and advise us of your new email address. Once we have verified both email addresses as yours we will update your registration detail. Email us at hello@moveiQ.co.uk

How do I re-set my password?
You can change your password two ways. When logged in click on ‘Change password’ from the top right drop down menu and update your password while logged in.

If you’ve forgotten your password click 'Log in' in the top right-hand corner of the screen. The log in box will then appear and underneath the password box you will see the 'Forgot password?' link. Once you click on the link, you will be prompted to enter your registered email address. You will then receive an email from us that includes how to reset your password.

Does Move iQ sell email lists?
No. Move iQ will not pass on your contact details to any third party without your permission. Move iQ will not send you emails without your permission. If you have subscribed and no longer wish to receive newsletters or updates be sure to unsubscribe by un-checking the boxes on 'Move iQ newsletters' and 'Move iQ notifications', which can be found in 'Email preferences' of your 'My Move iQ' profile page.

How do I request to see the data you hold on me?
Email us at hello@moveiQ.co.uk from your registered email address.

How do I cancel or delete my registration on Move iQ?
Email us at hello@moveiQ.co.uk from your registered email address requesting your account be deleted and we’ll action it within 4 hours of a working day.

Site content

I have a query on something specific
If you are looking for information on a particular topic or have a specific question, type the topic name into our 'ask Phil' search box and this will do a quick search of keywords through the website for you. Results will display a list of relevant articles for you to select the most appropriate in relation to your query.

I need some urgent advice on something specific. Can you help me?
Unfortunately, we are unable to provide advice on a 'one to one' basis. If you are a buyer and have a transaction query your best point of contact for any queries is your Solicitor. If you are a Tenant then Citizens Advice is a useful point of contact.

When I bookmark an article why am I asked to register or log in?
All articles you bookmark are saved to your 'My Move iQ' so that you can read them at your leisure. If you bookmark an article and you are not yet registered you’ll be invited to do so. If you are registered but logged out when you bookmark an article you’ll be requested to log in.

When I submit a quote request form I’m asked to register or log in?
Quotes are provided by an approved third party service provider. If you submit a quote request and you are not yet registered you’ll be invited to do so, this is to alert you to our privacy policy and terms of use so you understand how your data will be processed to act upon your request. If you are registered but logged out, when you submit a quote request, you’ll be requested to login so we can save your request to your personal My Move iQ for your reference.

Service providers

I have an issue with a Move iQ service provider

Please email us outlining your issue at hello@moveiQ.co.uk. We will acknowledge your email within 1 working day. If the issue raised relates to something outside of the scope of our complaints process, we will refer you to the right person at the organisation that can handle the issue best within 2 working days.

Newsletters

Can I receive your newsletter without registering to your website?
Yes. You can subscribe to our newsletter from the subscription box which can be found in the footer of our website and at the end of each article.

How do I subscribe to or unsubscribe from your newsletter?
You can subscribe using our subscription box without registering to 'My Move iQ' (as above). You can also subscribe through registering for a 'My Move iQ' property file and updating your communication preferences in the 'Settings' section.

You can unsubscribe at any time directly from our newsletter or by editing your preferences in 'My Move iQ' by deselecting the box “I would like to receive Move iQ's newsletter”. Remember to click the 'save' button to save your updates.

Why have I stopped receiving Move iQ newsletters?
This could be due to spam blockers preventing our emails getting through or maybe they are being delivered straight to your junk folder. Adding our Move iQ email address to your address list might help. You do this by right clicking on our email address that sends the newsletter and then selecting ‘add to list of contacts’. If the problem persists and you are using a work email you may need to speak to your network administrator.

Links in your newsletters don’t work
You can sometimes force links to work by clicking refresh in your browser. Depending on your email provider, you might need to copy and paste the link into a separate browser window.

Television

How do I apply to go on Location Location Location?
To apply to go on Location Location Location please visit the Channel 4 website where you can apply online.

How do I apply to go on Love it or List It?
To be considered for a future series of Phil and Kirstie’s ‘Love It or List It’ please contact Raise the Roof Productions by emailing homes@raisetheroofproductions.com 

Report a problem

Contact us
Please let us know at hello@moveiQ.co.uk if something on the website doesn’t appear to be working. We’ll look into it as soon as we can.