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Estate Agent Reviews – Do They Matter?

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When it comes to buying or selling a property in the UK, many people turn to estate agents for their expertise and assistance. However, with so many estate agents operating in the market, it can be difficult to know which one to choose. One way to help make this decision is to look at estate agent reviews. Let’s explore the question of whether estate agent reviews really matter.

What are estate agent reviews?

Estate agent reviews are feedback from customers who have used an estate agent’s services in the past. These reviews can be found on a variety of online platforms, such as Google Reviews, Trustpilot, ESTAS or AllAgents. They typically provide a rating out of five stars, as well as comments and feedback about the estate agent’s service.

Do estate agent reviews matter?

The short answer is yes, estate agent reviews do matter. Here’s why:

They provide insight into the estate agent’s service.

Reading reviews from previous customers can give you an idea of the quality of service you can expect from a particular estate agent. Reviews can highlight both positive and negative aspects of an agent’s service, including their communication, responsiveness, and professionalism.

They can help you make an informed decision.

When choosing an estate agent, it can be difficult to know which one to trust. Reviews can help you to make an informed decision based on the experiences of previous customers.

They can help to hold estate agents accountable.

By leaving reviews, customers can hold estate agents accountable for their actions and encourage them to provide a high level of service. Estate agents who receive consistently negative reviews may need to make changes to their service in order to improve their reputation.

They can be a useful tool for estate agents themselves.

Estate agents can use reviews to identify areas for improvement in their service, as well as to highlight the positive aspects of their service. Positive reviews can also be used as a marketing tool to attract new customers.

What else should I consider when choosing an estate agent?

As well as looking at reviews check if the estate agent is Propertymark member.

You can do this looking for the logo that all Propertymark members display or you can search for your local member agent using your postcode

When you identify a Propertymark member you can be sure that the agent:

  • Meets certain standards, which includes passing rigorous qualification exams, participating in continuing professional development, and adhering to the Propertymark Code of Conduct.
  • Belongs to a government-approved redress scheme.
  • Is transparent and will provide clear information about their fees, services, and any other important information.
  • Is compliant with all relevant regulations and legislation.
Find Your Agent

How do I find the best estate agent near me?

Do your research

Check out their websites, social media pages, and online estate agent reviews from previous customers.

Look for local knowledge

An agent should be familiar with the local property market, have knowledge of local amenities, schools, and transport links, and be able to advise you on the best way to market your property in your local area.

Check their track record

Another important factor to consider when choosing an estate agent is their track record. Look at their sales history in your local area, including how many properties they have sold and how quickly they sold. You can also ask for examples of properties they have sold in your local area that are similar to yours.

Meet with the estate agent

This will give you a chance to ask them questions, discuss their approach to selling your property, and get a feel for whether they are a good fit for you.

During the meeting, ask the estate agent about their experience, if they are Propertymark members, their marketing strategy, their fees, and any other questions you may have. It’s also a good idea to ask for references from previous clients.

Compare fees and services

Finally, when choosing an estate agent, it’s important to compare their fees and services. Estate agent fees can vary widely, so make sure you understand what you are paying for and how much it will cost.

Compare the services offered by different estate agents, including how they market your property, how they handle viewings, and how they negotiate offers.

Choose an estate agent who offers a comprehensive service that meets your needs.

It might take a little bit of research and effort, but it’s worth it to ensure that you get the best possible outcome when selling your property.

By doing your research, looking for local knowledge, adherence to a code of conduct, checking their track record, meeting with them in person, and comparing their fees and services, you will find an estate agent who will provide you with a high level of service and achieve the best possible result for you.

Find Your Agent

Last Updated: November 22nd, 2023

Phil Spencer

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