- How do I register on Move iQ?
- I forgot ‘My Move iQ’ login details. What should I do?
- How do I update my preferences or change my contact details?
- How do I re-set my password?
- Does Move iQ sell email lists?
- How do I request to see the data you hold on me?
- How do I cancel or delete my registration on Move iQ?
- I have a query on something specific
- I need some urgent advice on something specific can you help me?
- When I bookmark an article I’m asked to register or login?
- When I submit a quote request form I’m asked to register or log in?
- Can I receive your newsletter without registering to your website?
- How do I subscribe to or unsubscribe from your newsletter?
- Why have I stopped receiving Move iQ newsletters?
- Links in your newsletters don’t work
Report a problem
How do I register on Move iQ?
I forgot ‘My Move iQ’ log in details. What should I do?
To log in you need the email address you registered with and your password. If you can’t remember your password, you can choose a new password. Click ‘Login’ in the top right-hand corner of the screen. The log in box will then appear and underneath the login button you will see the ‘Forgot password?’ link. Once you click on the link, you will be prompted to enter your registered email address. You will then receive an email from us that includes how to reset your password.
Tip: Your computer can remember your email and password and should login automatically for you.
How do I update my contact details?
Click ‘Login’ in the top right-hand corner of the screen. The log in box will then appear. Log in using your email address and password.
Once logged in select ‘My Move iQ’ from the top menu.
From your ‘My Move iQ’ profile page you can update the details we hold for you.
How do I re-set my password?
You can change your password two ways. When logged in click on ‘Change password’ from the top right drop down menu and update your password while logged in.
If you’ve forgotten your password click ‘Log in’ in the top right-hand corner of the screen. The log in box will then appear and underneath the login button you will see the ‘Forgot password?’ link. Once you click on the link, you will be prompted to enter your registered email address. You will then receive an email from us that includes how to reset your password.
Does Move iQ sell email lists?
No. Move iQ will not pass on your contact details to any third party without your permission. If you have subscribed and no longer wish to receive newsletters or updates be sure to unsubscribe from one of our mailings ‘Move iQ newsletters’ or ‘Move iQ notifications’. You will receive confirmation of your request.
How do I request to see the data you hold on me?
Email us at [email protected] from your registered email address.
How do I cancel or delete my registration on Move iQ?
Email us at [email protected] from your registered email address requesting your account be deleted and we’ll action it within 4 hours of a working day.
I have a query on something specific
If you are looking for information on a particular topic or have a specific question, type into the search box directly. We also have quick link search boxes for our most popular search topics. Results will display relevant articles, blogs, videos, podcasts or tools, for you to select the most appropriate in relation to your query.
I need some urgent advice on something specific. Can you help me?
Unfortunately, we are unable to provide advice on a ‘one to one’ basis. If you have a specific transaction or legal query your best point of contact is your Solicitor. If you are a Tenant or Property Owner then Citizens Advice is a useful point of contact.
Where do quote request forms go?
I have an issue with a Move iQ service provider
Please email us outlining your issue at hel[email protected]. We will acknowledge your email within 1 working day. If the issue raised relates to something outside of the scope of our complaints process, we will refer you to the right person at the organisation that can handle the issue best within 2 working days.
Can I receive your newsletter without registering to your website?
Yes. You can subscribe to our newsletter from the subscription box which can be found in the footer of our website.
How do I subscribe to or unsubscribe from your newsletter?
You can subscribe using our subscription box without registering to ‘My Move iQ’ (as above). You can also subscribe when you sign-up for a free ‘My Move iQ’ member account.
You can unsubscribe at any time directly from our latest email communication to you. This takes effect immediately.
Why have I stopped receiving Move iQ newsletters?
This could be due to spam blockers preventing our emails getting through or maybe they are being delivered straight to your junk folder. Adding our Move iQ email address to your address list might help. You do this by right clicking on our email address that sends the newsletter and then selecting ‘add to list of contacts’. If the problem persists and you are using a work email you may need to speak to your network administrator.
Links in your newsletters don’t work
You can sometimes force links to work by clicking refresh in your browser. Depending on your email provider, you might need to copy and paste the link into a separate browser window.
How do I apply to go on Location Location Location?
To apply to go on Location Location Location please visit the Channel 4 website where you can apply online.
How do I apply to go on Love it or List It?
To be considered for a future series of Phil and Kirstie’s ‘Love It or List It’ please contact Raise the Roof Productions by emailing [email protected]
Report a problem
Please let us know at [email protected] if something on the website doesn’t appear to be working. We’ll look into it as soon as we can.